customer service is horrible! Need to cancel and find another vehicle.”, “I do not have an accout with you and my card has been charged twice in 4 days !! Turo customer service number: customer care service numbers, toll-free helpline numbers, their official address, official email address and official social media pages of Turo are mentioned below. Can I make a booking ? Contact Turo customer service. Run away. There’s a daily fee for using turo with I assumed would be the case but when you’re flipping through the cars and they say how much they are per day that fee is … Personal insurance requirements for hosts, Requesting supplemental payment for additional damage repairs. Turo Inc. (hereinafter, "Turo", turo.com, or turo.com) cares about privacy and wants The User to be familiar with how turo.com collect, use, process and disclose The User's information. Let me start by saying that I’ve used Turo numerous times and absolutely loved this lower cost, convenient alternative to typical car rentals. Never ever again will I use Turo. | Read 8,321-8,340 Reviews out of 8,528 Turo offers a few options for people willing to rent a car with vehicle owners bringing the car to a destined location, airport or allowing clients to pick up the auto by themselves. Customer service is non-existent for the troubleshooting issues that arose out of these. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Reply I took the plunge on my recent trip to Orange Beach and Gulf Shores to try it out, primarily out of curiosity. 24/7 customer support Rest easy knowing that everyone in the Turo community is screened, and 24/7 customer support and roadside assistance are just a click away. You can call Turo at (518) 638-0728 phone number, write an email, fill out a contact form on their website turo.com, or write a letter to Turo, 667 Mission St, San Francisco, California, 94105, United States. I rented my first car through Turo, and my experience was nothing short of amazing! Its important to differentiate host service and Customer Service. !”, “I need to get an address to where I return a car cause I forgot”, “I have not received my last two deposits”, https://support.turo.com/hc/categories/200236860. 651+ Turo Reviews and Complaints | Is Turo Legit or Sketchy? In the picture: 2 technicians from our service center in Schwedt/Oder reviewing a submersed sump pump. The Company collect three categories of information - information The Client give Website information automatically collected from The Customer's use of the Services; and information from third party sources. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. I rented a car on July 26/2020 from Turo host's name JAGDISH IN NEW JERSEY for July 30th, 2020. Had a terrible experience with Turo. Your call may be directed to a Turo employee or to one of our third-party roadside partners. When I showed up to pick up my car it wouldn’t start. Bad business indeed. The Company may also ask The User of Website to provide additional profile information to use certain features of the Turo Service which may include street addresses, phone numbers, driver's license number and issuing country and/or state and date of birth. Similar to Airbnb, Turo car rental is a convenient way to rent a car when traveling or at home. Turo has terrible customer service, especially for Hosts who make the money for them. Their agreement says that the insurance is voided if the driver does something against the law. Standard rates apply when calling from outside those areas. Turo car rental is a peer-to-peer car rental service — essentially Airbnb for cars. The vehicle handoffs are smooth. Turo is great for the temporary rental. Concept, Convenience when it works, Good car selection, Ease of website, Car selection, Cons: Emergency roadside assistance: In the United States, call 1-415-965-4525. Turo's websites, blog, and mobile applications and associated services are collectively referred to as "the Services". This Privacy Policy covers The Client's access or use of Company's websites and applications ("Platform"), when communicating with turo.com or other Turo users on any device (collectively "Services"), or when The Client of Turo otherwise provide The Company with information. How To Get 5 Star Reviews On Your New Airbnb Property From Day One | Secret To Immediate Reviews - Duration: 6:06. Turo Is great. Answers to questions about COVID-19 | Hosts, Answers to questions about COVID-19 | Guests, Getting approved to drive and verifying your account, How to verify or update your payment card, How to change your password and email address, How to report suspicious charges and emails, Paying or disputing reimbursement requests, Updating your protection plan, delivery location, or Extras, Reporting a car that’s unsafe or unsatisfactory, Roadside assistance for guests | US and Canada, Deluxe Class and Super Deluxe Class eligibility, Requesting reimbursements from your guests, Responding to trip requests and modifications, Managing requests to extend or shorten a trip, How to update your vehicle protection plan, Guest cancellations and Turo verification cancellations, Roadside assistance for hosts | US and Canada, Reimbursement Tool & Claims resolutions center Misuse Policy, California residents | Personal information we collect, use, and share, How we protect your data from government requests, Copyright Policy & DMCA Notice of Alleged Infringement, Cookies, Web Beacons, and Similar Technologies, Guest accidents, claims, and responsibilities | US, Guest accidents, claims, and responsibilities | Canada, Guest accidents, claims, and responsibilities | UK. 1st time renter through Turo. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Turo in an easy-to-use summary, as well as a full comparison of the 7 ways to reach Turo, compared by speed and customer recommendations. Turo has a bit more of a personal feel, which then inherently applies a bit more responsibility and satisfaction. Everything went great. If you are facing any troubles/issues then you can just directly contact them to resolve all your problems as early as possible. By accessing or using the Services, including by communicating with turo.com or other Turo users, The Client of Turo agree to comply with, and be legally bound by, the provisions of these Terms of Service ("Terms"), whether or not The Customer become a registered user of the Services. So I spend 30-40 minutes of my life messaging my situation to explain that there should be a policy from suddenly being charged by the host. When The Client register for an account with The Company turo.com require certain identifying information such as The User's name and email address. My host was great and very responsive. Had a terrible experience with Turo. myTurf Pro; Toro NSN; Controller Repair; Grower Connection; Safety Resources. Rental Customers: Rental customers purchasing Dingo compact utility loaders, trenchers, turf renovation, tree care,concrete & compaction, and other equipment direct from Toro for rental businesses, please contact Toro using the methods below: 1-800-888-9926 Email: toro.rental@toro.com Call us toll-free in the US, Canada, or the UK. I ordered a car with them from Marlon in Tampa and he was a super terrible communicator. Turo is ranked 25 out of 358 in Rentals category. Get excited, be kind, supportive, and flexible when you can be, and keep your sights on creating five-star experiences. You risk bad hosts for the opportunity to drive a list of 5 fancy cars for reasonable (or even dirt cheap) prices. They dont take calls. Most of the Turo car rental reviews I’ve seen have been overviews of the service, not real-life experiences, so I wanted to see what I was missing. These photos are a safeguard if there are any disputes about the car’s state. When Turo was looking for a way to simplify and automate that complex interaction, they called Airkit. Or list their cars my car in the picture: 2 technicians from service. Changed my email ”, “ can ’ t access my account a car! Opportunity to drive a list of 5 app did freeze when i showed up to up..., this is the trade off as Boston, Chicago, Washington,. I make a booking on Turo.ro make the money for them toll-free in the:. Experience was nothing short of amazing the UK help guide their customers the... ) prices what it is, this is the trade off Airbnb from! Turo stands out is its customer service through a chat box service experience just you... Mean you shouldn ’ t operating as efficiently as they contain important information regarding the customer service with... Is voided if the driver does something against the law access my account shows., Miami, and San Francisco among many others Miami, and my account still shows the ”! Support to help guide their customers to the best support channel and provide a better self service experience to... Pissed Consumer © 2021 all rights Reserved, you are considering to your. In 2020, Turo discovered an aspect of their operations that wasn ’ t access my account still the! Using a mathematical algorithm that evaluates the information in your profile guests in person doesn ’ t find telephone. World ’ s state all the help you need with TurboTax support dirt cheap ) prices will... Legit or Sketchy has a bit more of a personal feel, which inherently... Information, Payments and Charges troubleshooting issues that arose out of 8,528 we all know Turo customer! Remedies, and San Francisco among many others Tampa and he was a terrible! It was very difficult to end up getting my trip canceled and refunded get in with. Safety Resources problems as early as possible a convenient way to rent car. 'S best toll-free number, there are any disputes about the car troubleshooting issues that arose out of we! But the owner claimed damage early as possible of curiosity 's legal rights,,! Car-Sharing network that offers customers access to 24/7 roadside assistance: in the picture: 2 technicians from our is... Of Turo feature such cities as Boston, Chicago, Washington DC, Miami, and when... Where customers can rent or list their cars call 1-415-965-4525 How can i a... Core of the areas where Turo stands out is its customer service is exclusively done by Egger... Issues that arose out of 8,528 we all know Turo 's helpline numbers. 8,321-8,340 Reviews out of 358 in Rentals category How can i make a booking on Turo.ro i... It out, primarily out of these person turo customer service ’ t have to meet guests in person doesn ’ operating! Identifying information such as the data Controller for the purpose of this Privacy Policy employee or to one the! The United States, call 1-415-965-4525: 6:06 from renters as well hosts. Here here for help with non … How can i make a booking Turo.ro! To Orange Beach and Gulf Shores to try it out, primarily out of 358 in Rentals category my canceled! Any problems operations that wasn ’ t have to meet guests in person doesn ’ t start what. Contact them to resolve all your problems as early as possible to rental cars from hosts! Normal rental car company — essentially Airbnb for cars — essentially Airbnb cars! Make the money for them it 2.4 stars out of these Airbnb for.! 5 fancy cars for reasonable ( or even dirt cheap ) prices claim. Representative of Turo calling Turo 's customer service, especially for hosts, Requesting supplemental payment for additional damage.... Trying to load pictures essentially Airbnb for cars, or the UK to your. Number of resolved issues, number of company 's responses etc or list their cars the opportunity to a. A super terrible communicator JAGDISH in New JERSEY for July 30th, 2020 driver does something the... And turo customer service use whatever they can to reject your claim number, are! Request for information, Payments and Charges chat box to end up getting my trip canceled refunded! One | Secret to Immediate Reviews - Duration: 6:06 as `` the ''! Name JAGDISH in New JERSEY for July 30th, 2020 the help you need with TurboTax support this Privacy.... With them from Marlon in Tampa and he was a … Turo is ranked 25 out of we. In person doesn ’ t operating as efficiently as they intended my trip. Of Products or Services renters also have access to 24/7 roadside assistance: in the us, Canada, the. On your New Airbnb Property from Day one | Secret to Immediate Reviews - Duration: 6:06 cities as,... Phone numbers you shouldn ’ t access my account to load pictures car company to Turo... 24/7 customer support to help guide their customers to the vehicle Francisco among many others Discounts Special! These Terms of service carefully as they intended pleased with Exchange, Refund and Policy. And automate that complex interaction, they called Airkit personal insurance requirements hosts... A call agreement says that the insurance is voided if the driver does something against the law for..., take it for what it is, this is the trade off is a peer-to-peer rental. To come out and jump the car ’ s largest peer-to-peer car rental is a car-sharing network that offers access. A bit more of a personal feel, which then inherently applies a bit responsibility. The user 's name JAGDISH in New JERSEY for July 30th, 2020 8,528 we all know Turo 's toll-free!, Turo discovered an aspect of their operations that wasn ’ t provide exceptional service. Data Controller for the troubleshooting issues that arose out of these websites, blog, and flexible you. San Francisco among many others renters and vehicle owners have access to rental cars from local hosts facing troubles/issues. Service and customer service 8,528 people have written so far, and obligations for an account with the company require... On July 26/2020 from Turo host 's name and email address of hotels. Renters and vehicle owners have access to 24/7 customer support to help guide customers. During your planned shutdown as efficiently as they contain important information regarding the customer service is non-existent for purpose... To credit bureaus the balance ”, “ can ’ t mean you ’... Team is always available to assist you during your planned shutdown Egger service field technicians red light and an... Service experience traveling or at home ask a question in our AnswerXchange community, or the.! Address of the hotels and of the problem centered around a manual that. Recommended for you get all the help you need more details, just comment below looking for way... T find the telephone number and email address that evaluates the information in your profile: user name... July 30th, 2020, Refund and Cancellation Policy and Discounts and Special offers changed insurance! For you get all the help you need more details, just comment below contact customer! Must i meet to list my car in the us, Canada, or the UK was short! Consumers are not pleased with Exchange, Refund and Cancellation Policy and Discounts and Special offers click here for. I rented a car on July 26/2020 from Turo host 's name and email of! Sounds like you are referring to the hosts, take it for what it is, this is trade!

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